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INES.OnDemand Modules |
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INES ContactManager |
INES SalesForce |
INES MarketingManager |
INES CustomerService |
INES CRM Suite |
INES E-business Suite |
INES Suite |
Contact
Management |
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Customer History
(Note, tasks lists, emails) |
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Shared Calendar |
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Emails Templates and
documentation Management |
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Opportunity Management,
sale forecasts / follow-up |
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Quote Generation and item
Management |
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Contract anf Fleet Management |
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Marketing Automation (emailing, Tele
marketing, Web lead capture) |
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Customer Support (Case Assignment,
Management & Escalation, Customer
portal ) |
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Order, delivery stocks and
purchase Management |
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Invoicing and collection
Management |
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Treasury and forecast
income statement Management |
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Time tracking + expense note
Management |
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Analytics : Real-Time Reporting and
custom dashboard |
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Synchronisation Microsoft Outlook/
Lotus Notes |
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Mobile Version / PDA /
BlackBerry/iPhone |
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