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| The solution for professionally, efficiently and accurately dealing with all your customer support. |
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Who can use INES.CustomerService ? |
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- The persons in charge of the customer service management.
- The teams in charge of the support management (hot line, help desk).
- The managers of those companies who have commited themselves to insuring excellent levels of quality in the service they are offering to their customers.
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Benefits provided by INES.CustomerService |
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- The complete merger of Integrated Management through INES.Suite Software, that includes all aspects involved in the Management of the relationship with a customer in INES.CRMSuite and the Commercial - INES.eBusinessSuite Management.
- A cooperative data base with a complete integration of all the contacts' management tools:
- Data base.
- Cooperative agenda.
- Integrated mailing.
- Possibility of sharing information.
- A set of tools that will allow you to process all your support requirements and customers' requests:
- Administrative support.
- Marketing and commercial information requests.
- Assistance requests.
- Technical support.
- Etc.
- The possibility of distributing the tasks, based on the received requests, among your co-workers, while also taking into consideration their assigned urgency and priority.
- A control tool for the quality of the service and the fulfillment of the commitments the company has taken on (SLA).
- The ability to automate some of the tasks involved in processing support messages.
- Your customers have direct access to the information they need through a safe website, reducing the amount of work for your colleagues.
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Choose a solution |
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| Subscribe to INES.CustomerService with a monthly, annual or biannual contract. Please contact our commercial department in order to receive more information about these options. |
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In short |
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INES.CustomerService is the best solution for correctly processing any support interaction with your customers. This will allow you to reduce your response time as well as enhance your customers' satisfaction and loyalty.
Just like the other modules of the Integrated INES.Suite, with our customer service management software you have access to your information from any PC that has an Internet browser, so even your co-workers who are working at a distance (free lance workers, teleworkers etc.) will be able to take full advantage of it.
The natural fusion with the mailing and cooperative agenda functions gives you a practical and simple solution, which will be quickly adopted by your working teams, giving you a fast return for your investment.
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| REFERENCES |
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"We have
Representatives all
over the French
territory. INES does not require technical
administration and everyone's information is updated on real time."
Philippe RIDEAU
Sales Manager
Nikon Instruments |
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| OUR CUSTOMERS |
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